ECC specializes in customer service skill development focusing in retail businesses. Our programs offer complete customer service solutions that are practical and easy to adapt. We recognize that every business possesses unique values. We treat our clients as individuals. We take the time to work together with our clients to understand their business values to ensure the solutions we propose are relevant and effective. Our programs are designed to include the following key areas:

  • Setting up customer service standards for your business
  • Through consultation we assist client achieve desirable customer service standards that reflects their business values.

  • Providing hands-on training on customer service skill
  • Our training programs are interactive, tailored to individual clients. We offer Basic customer service programs and specialized programs that are designed to suit all levels of personnel.

  • Quality customer service maintenance through on-going assessments
  • We work together with clients to work out assessment programs to ensure that the customer service standards are sustained and remained consistent.

ECC programs and services are suitable for

Industry: retail

  • F & B (including independent restaurant to franchised chain restaurants and cafes)
  • Specialties (including apparels, shoes, personal and beauty products, pharmacies)
  • Department stores

Personnel: all level (area managers, outlet managers, supervisors, customer service staff) Click here for more info on our programs.